Loc8's Managed Service Provider editions provide MSP's with a business management tool like no other.
Take control of your operations, reduce your time to invoice, and improve your service levels to your customers.
- Manage your customer's assets
- Increase the value of your service to your customers by managing their assets and providing proactive reporting on faults, failures, usage and service status.
- Call centre or help desk
- Streamline your customer service center by centralizing communications, operating procedures and contract service level management.
- Request to job to invoice. Easy.
- Improve your service workflow from customer request, to job dispatch, through to customer approval and into your financial system for invoicing with Loc8’s configurable workflow controls.
- Customer transparency
- Gain the confidence of your customers while reducing your reporting workload by providing your service activity and your customer's request and asset information in a live, simple to access customer portal.
- Financial integration
- Create purchase orders from work orders, and invoices from field service reports with our API enabling powerful integration with your financial system.
- Total resource management
- Get a single graphical view of all the jobs your work force has been allocated and when they are due on-site. Your technicians can update their own calendars to guarantee they are not overbooked.
- Workflow control
- Rules-based work order dispatch and control gives your service team intelligent management of customer requests and service jobs.
- Real-time mobility
- Push new jobs and updates to your field teams in real-time with just a click of the mouse. Choose the mobile solution that suits your business from integrated SMS, rugged mobile devices, tablet computers, or laptops.
MSP's live and die by their contracts with their customers. Loc8 MSP editions give MSP organizations powerful tools to help them keep to their SLAs and contractual obligations, as well as controlling cost, increasing productivity and profitability.
- Customer contracts your way
- Your business needs to be flexible to deliver the best service possible and react to your customer demands. With Loc8 you have the flexibility to create standard as well as customer and site specific contracts, guaranteeing you meet your contractual obligations and provide better service than your competitors.
Loc8's contracts give you powerful priority and service level (SLA) control, as well as custom workflows to meet even the most complex maintenance or service operation. We're used to dealing with the large end of town and their demands, and Loc8 has withstood the pressure of these demanding environments. - Customer portals - fast and simple
- Your customer demand accurate and timely information from you about the services you provide them. Get on the front foot and provide them real-time visibility of their jobs, assets and faults in an easy to use access anywhere branded portal.
You decide what information you share with your customers and the actions they have available to them - restrict searching, printing or even specific job types from some customers views. Loc8 is working for you around the clock, however you interact with your customers. - Accurate Customer Reporting
- Our dedicated service provider edition of Loc8 delivers a broad range of customer specific reports giving you a complete picture of your customer service activity, assets and profitability.
- Different customers, different charges
- Managing multiple service contracts across your customers can be a complex and time consuming issue. With the flexibility of Loc8’s contract management tools you can easily manage service rates, travel rates, call out fees and inventory costs across your whole customer base, either globally or on a per contract basis.
Configuring standard rates, applying premiums and discounts to individual customers, and even sites is a snap with Loc8. - Get that signature
- Approval of services performed by your technicians on site can be critical to ensuring a trouble free invoicing process. With Loc8 your field technicians and subcontractors can gain customer review and approval from your customers before they leave site.
Collect electronic signatures using the Loc8 mobile devices and tablet computers or send and receive SMS based authority codes to confirm subcontractor on site activity.
Customer review, approval, signature and even a fancy customer survey can be collected in just seconds and synchronized in real-time back to Loc8 for invoicing.
Loc8 helps you to deliver better service to your customers through smart management of your subbies - and it can help their business in the process!
- Keep everyone happy
- Sub-contractors form an important part of many service organizations but they need management. verification and support. Manage your subbie workforce easily with Loc8 - we’ll help you keep track of their skills and certifications, intelligently allocate work, verify site attendance, even give them a live sign-off portal for job completion.
They may not be your internal staff, but with Loc8 you can help them to work within your corporate standards requirements, without drowning them in paperwork. - SMS job dispatch
- R U GR8 at TXTING? No? No problem - Loc8 takes the pain of work order SMS dispatch away. Our customizable templates and automatic work order splitting to meet SMS standards is all part of the integrated sub-contractor solution in Loc8. Track your SMS usage in real time and recharge your SMS’s online with a credit card in seconds.
- Insurances Up to Date?
- Your entrusting your business and operations to your sub-contractors every time you send them a job to do in your name. We think you should have confidence that their insurances, inductions, training and certifications are up to date and in line with your sub-contractor policies. We also believe that you should be able to give them access to a secure system to keep that information up to date.
The Loc8 Certification, Induction & Training (CIT) module give you the confidence that the subcontractors you partner with meet your operational, service and corporate standards before they receive work from you. You set the rules and the standards, while they maintain their information and Loc8 sends the jobs if they are up to date... it's that easy.
- Map your regions
- There’s not much point dispatching a subcontractor to a job in San Francisco if he is based in New York. Do your operators know which subbies to use for customers in different locations? Does the new guy who is starting next week, or the stand in casual you have on the books?
Take the guess work out of geographical job dispatch and speed up your job allocation process by using our intelligent spatial engine. Associate your subcontractors and customer sites with configurable regions in Loc8, and let us tell you who you who you can use. You can even set the order of priority you want subbies to appear in the allocation list when you dispatching... and yes you can override with a single click, just in case you know exactly who you want to send to that job. - Did they make on site?
- Managing your site attendance of your sub-contractors can be a challenge when there are so many. The upcoming release of our fully integrated Loc8 Site Verification module will have you breathing a sigh of relief.
SMS’s, work orders and secure tokens have been integrated into our already advanced sub-contractor management solution, giving you certified verification of the arrival, departure and actions of your technicians and sub-contractors on site. All this packaged into Loc8 in an easy per site, per month service fee.
We don’t think of mobility as just sending information to you field workers and subcontractors. Our idea of mobility is extending the power of Loc8 into the field to provide a functional, easy to use application that is designed specifically for field workers.
- Extend into the field
- With Loc8 you can provide your technicians, engineers and sub-contractors with field based solutions that streamlines their workflow, reduces their paperwork, and delivers the operational and reporting information you need in real-time. You can choose from our Windows Mobile applications perfect for rugged hand held devices, our upcoming iPhone application, or our a tablet / laptop application that provides advanced off-line and synchronization capabilities.
- Keep It Simple
- In the field "Keep it Simple" is the key to success. Mobile applications provide enormous value in the field but they must be simple, fast, intuitive and in every respect easy to use.
Our mobile solutions give you the power to configure your field workflow to match your operational and reporting requirements. Field level control from the Loc8 server even lets you decide what asset information is sent to your techs when they receive jobs on the go. - Where is that guy?
- GPS features are available in many popular mobile and handheld computers these days. Get the most out of this hardware with Loc8’s integrated GPS features.
Automatically insert asset GPS locations when assets are created or updated in the field. Track your technicians in real-time via GPS so you can allocate jobs to the closest available resource, and provide your field team with location and routing information to easily get from their current location to the next job.
- Clear instructions, solid outcomes
- Condition audits, risk assessments, asset audits, site certifications, and preventative maintenance monthly, quarterly, and annual jobs all require very different tasks to be sent to your technicians or sub-contractors. Loc8 give you the power to create your own work Tasks and Activities to provide your field staff with a clear and controlled work task list.
No matter what your industry you can replace your printed work books and job sheets with Loc8’s configurable work orders and field service reports (FSR’s). - Online or offline - We’ve got real synchronization
- How do you provide real-time fault management in the field when you have no access to mobile, wireless or satellite networks? With Loc8’s mobile applications that's how!
Our latest mobile applications can be installed on any popular laptop / tablet computer and synchronized with your main Loc8 system to provide a complete off-line field solution for your technicians. Give your techs your whole asset and faults system or just the sites or regions they are responsible for. Allow them to create new jobs, report faults, and complete work orders as though they were connected to the live system. When they’re back in the land of communications they can seamlessly synchronize back to Loc8.
Loc8's Managed Service Provider editions provide MSP's with a business management tool like no other.
Take control of your operations, reduce your time to invoice, and improve your service levels to your customers.
- Shared Services does not mean outsourcing
- We’ve noticed some confusion in our travels between a shared service operating model and an outsource operating model. Just to clarify, shared services are about collaboration between departments, businesses or agencies, whereas outsourcing engages third parties to manage operations on behalf of a business. At Smartpath we solidly understand both models and have designed Loc8 to cater for them.
Loc8 gives you the ability to create many operating environments combined in a single application. With this power each of your operating entities has a complete and configurable application catered to their specific operations while your head office has a central view of all systems. Some say big brother, we say smart business.
- Multiple businesses, one system, one view
- Operating divisions or agencies need systems that can be configured specifically to suit their operating environment. With Loc8 your operating divisions or business units can be in the a different building, city or even country, and with Loc8’s high speed delivery model and configurable business unit features, we give you the power to add operating divisions any time without the need to purchase a new system.
With the addition of each new operating business your visibility grows, while your communication and cross division processes improve. The bottom line is that head office always wants control and a central view of information, while regional and divisional agencies always want control and configuration control of their own operation... with Loc8 you get both!
