Don’t just talk about improving communication and providing better customer service, deliver it with Loc8's Help Desk.
- Clear visual indictors
- Like the rest of Loc8 our Help Desk provides clear, simple but informative information to both operators and customers at a glance.
- Integrated assets and maintenance
- Your Help Desk provides a communication and collaboration point between your staff and your customers. In the same way, Loc8 fully integrates asset and maintenance functions to its help desk, giving you trend based information about trouble points in your organisation and across your deployed assets.
- Intelligent email management
- We’re not just talking about integrated email - Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch if you really want to get clever.
Keep it simple or automate the lot; it’s up to you. - Logging and history
- Throughout Loc8, you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items.
- Close the support loop
- Resolve incidents quickly and effectively while you let Loc8 automatically communicate appropriate information back to you customers to keep them in the loop.
- Service level management
- Configurable Service Levels (SLAs) to ensure your team meets agreed customer service guarantees. Set SLA’s at a corporate, customer, or even site level.
- Escalation and notification
- Service levels are important, but notifying key staff of service level stats and breaches automatically is how Loc8 will help you sleep well at night. You can even set recurring notification events to make sure you a woken up if things are really critical.
