Some of the world's largest businesses rely on Smartpath's tightly integrated maintenance software, asset management, & help desk software every day to run their operations, manage their facilities, and maintain their assets.
Now you too can get these powerful features.
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Maintenance & Asset Management Software
Throw away your spreadsheets & unsupportable Windows applications; get control of your asset & facilities management with Loc8's awesome maintenance software.
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World-class Field Service Tools
Dispatch jobs, track time, inventory, & location in real-time for your remote technicians. Do away with the paper mounds & wasted admin time trying to invoice.
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Powerful Issue & Fault management
Filter, track, allocate and categorize your customer issues, while keeping on top of asset & facility maintenance.
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Get Control of Emails & Calls.
Turn disjointed emails into organized, meaningful conversations associated to tracked issues through our powerful help desk software.
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Workflow with Rules-Based Logic
Automate preventative maintenance, issue escalations, notifications, SLA's, assignment all through our world-class integrated help desk software.
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Real Time Reporting
Quickly identify trends using built-in reports or build your own for ad-hoc & management reporting.
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Loc8 is an asset-centric, maintenance management system (CMMS), field service tool with a powerful & tightly integrated help desk that can be used by any help desk & maintenance team.
It assists with help desk trouble ticketing, asset management, audit, maintenance and facilities maintenance issues ranging from user help requests for IT, to work requests for reactive, preventative or scheduled maintenance.
Loc8 is an excellent solution for:
- Help desk software requirements
- Planned & scheduled maintenance
- Asset management & auditing
- Facilities maintenance & building management software
- Field service & sub-contractor management
- Maintenance management software
- Essential services compliance
- Condition assessment & monitoring
To manage your assets you need to be able to identify them individually, & it should be an easy process for the untrained eye.
Throughout Loc8, from it's mobile auditing solution to it's RFID asset tracking, or it's intuitive web 2.0 application we make the process identifying & collecting your asset data easy. Barcode, RFID, microdot - if it has an ID we can track it from cradle to grave.
If you have ever tried to use a spreadsheet to track assets you'll love Loc8 (or if you have used our competition).
- Powerful search & filtering
- Duplicate & bulk edit functions
- Integrated mapping for visual asset tracking
- Simple data imports & exports
- Over 6000 pre-defined asset classes & data structures, increasing daily
- Powerful movement control & native support for RFID & barcodes
Loc8 enables businesses of all sizes to take control of their help requests, changes, maintenance faults, & day-to-day communications by centralizing their operations into one integrated system.
Key help desk features include:
- Management of multiple customers in one centralized help desk interface
- Service Level Agreement (SLA's) & contract management
- Fault, Incident & Problem management
- ITIL based framework
- Push notifications & alerting
- Tightly integrated Asset Management
- Tightly integrated Maintenance Management
- Tightly integrated Field Service Management
- Contract management
- Multiple queue & group management
A help desk can be a hectic environment; phone calls, email, SMS’s, customer management and service level management - lets face it, there’s a lot going on.
Loc8 will help automate the workflow of your issues tracking, streamlining customer communication and time to resolution with controls like:
- Customized workflows
- Integrated email & SMS alerts
- Internet / Intranet forms for automated issue creation
- Priority & escalation controls
- Help desk incident to asset associations for trend based reporting
- Instant reporting to you & your customers; online or mobile
- Self-service portals for customers, maintenance technicians & sub-contractors
Loc8 enables businesses of all sizes to take control of their help requests, changes, maintenance faults, & day-to-day communications by centralizing their operations into one integrated system.
Key help desk features include:
- Management of multiple customers through one centralized help desk solution
- Service Level Agreement (SLA's) & contract management
- Fault, Incident & Problem management
- ITIL based framework
- Push notifications & alerting
- Tightly integrated Asset Management
- Tightly integrated Maintenance Management
- Tightly integrated Field Service Management
- Contract management
- Multiple queue & group management
Keeping track of your technician & sub-contractor workforce is a challenge for any organization. With Loc8 you can take control of your mobile technical team to ensure safe, speedy & cost effective management of maintenance activities within your environment, or on behalf of y3our customers.
- Comprehensive reactive & planned maintenance
- Inventory & warehouse management
- Mobile "push" job dispatch to field service technicians
- GPS tracking for real-time visibility & safety management
- Email & SMS integration
- Sub-contractor management
- Self-service portals
- Contract & service agreement management
- Tightly integrated asset management & help desk
With a effective preventative maintenance program you can extend the life of your assets by up to 40%.* The Loc8 scheduled maintenance module automates planning, scheduling and dispatch to give you a complete asset lifecycle preventative maintenance program
Key planning features include:
- Automated work order creation
- Time based scheduling
- Task & activity management
- Automated field dispatch
- Work order merging & splitting
- Tightly integrated Asset Management
- Estimated vs actual time reporting
- Estimated vs actual cost reporting
Dispatch powerful, reportable work orders using our real-time push service to a smartphone or tablet PC running Loc8 Mobile Edition. Natively supported phones include:
- Windows Mobile 5.0 and above phones
- Apple iPhone 3G and 3GS
- Google Android phones, including Nexus One *
- Blackberry *
- Nokia N900 *
- Palm Pre *
- Windows Tablet and Apple iPad *
Whatever the case, your in-field staff or contractors can receive timely information directly from the Loc8 help desk or job system.
They only have email or SMS on their phone, that's no problem either!
Intelligent automation designed to ensure you save time & money while controlling compliance & risk. You choose how far you want to automate from simple incident allocation to complete automation of fault reporting, job dispatch & work completion activities. With Loc8 by Smartpath you are truly in control.
- Email automation for 3rd party systems integration
- Intranet & web site integration forms
- Rule-based notifications
- Automated job allocation & dispatch
- Real-time push of work to the field
- Location & skills based restrictions for job allocation
- Warranty & Lease automated tracking & notification
Simplifying the operational management of your assets, service, resource & customer management is our number one objective. Loc8 uses easy to understand language, clear & simple interfaces, and a centralised configuration pane with user definable controls allowing you to to match your business & language to really keep it simple.
- Graphical interfaces & reporting
- Configurable fields throughout the system
- Definable asset classes & fields
- Simple subcontractor portal
- Online/offline techinican mobile tools
- Simple customer portals
- Configurable templates
- Straight forward workflow management
Acquisition in assets needs a proven return on investment (ROI) & Loc8 by Smartpath is no different. Our ROI calculator will give you the information to prove the value of a well implemented asset centric operational management system. The Loc8 delivery, edition & pricing model has made us the leader in asset & maintenance management.
Key help desk features include:
- Unparalleled pricing model across all editions when considered with Loc8.com
- Feature rich editions
- Easy upgrade path
- Global enterprise solutions with Loc8 by Smartpath
- Broad mobility options
- Extended portal system access at reduced prices
Smartpath Software & Loc8.com give you the flexibility to choose the Loc8 edition that suits your business.
With Loc8.com, our low cost cloud-based solution, you can sign up with under an easy per user, per month model just using your credit card. However, if your business wishes to own or install Loc8 in your own environment then Loc8 by Smartpath is for you.
We even offer an OPEX payment model if capital purchases are hard to secure, as well as a solution whereby you can host your perpetual licences with us & shift to an internally installed system whenever you like.
- Loc8 by Smartpath - co-located or installed in your business (very popular!)
- Loc8.com - Cloud based on-demand solution
- Credit card & invoice options
- Capital purchase & pay per month models
- Annual maintenance & multiple support options
